Refund policy
At Friymbex, we value your satisfaction and want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below to understand your options.
1. Return Eligibility
You may request a return within 30 days from the date your order is delivered. Unfortunately, requests received after the 30-day return period may not qualify for a return or refund.
2. Return Conditions
To be eligible for a return, the item must meet all of the following requirements:
- Unused and in its original condition.
- Returned with all original packaging, accessories, manuals, and included items.
- Free from damage, excessive wear, or signs of misuse.
For health, safety, and hygiene reasons, products that have been opened, used, modified, or damaged by the customer cannot be returned unless they arrived defective or were shipped incorrectly.
3. How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: support@friymbex.com
To return your product, please mail your item to our facility at: 2 Ahl Ave Trlr 24, Albany, NY 12205, United States
If your return is approved, we will provide return instructions. Items returned without prior authorization may not be accepted.
4. Return Shipping Costs
| Reason for Return | Return Shipping Responsibility |
|---|---|
| Item is damaged, defective, or incorrect | Friymbex will cover the return shipping cost. |
| Customer changes their mind or orders the wrong item | The customer is responsible for return shipping costs. |
Original shipping charges are non-refundable unless the return is the result of our error.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us process your request quickly, please include:
- Your order number.
- Clear photographs showing the product and its packaging.
- A brief description of the issue.
Our support team will review your request and work to provide an appropriate solution.
6. Exchanges
Exchanges are available only for products that are:
- Damaged during delivery.
- Manufacturing defective.
- Incorrectly shipped.
If an exchange is approved, we will arrange for a replacement after the original item has been received or after sufficient evidence has been provided, depending on the situation.
7. Restocking & Processing Fees
| Fee Type | Amount |
|---|---|
| Restocking Fee | None |
| Processing Fee | None |
Friymbex does not charge any restocking or processing fees for approved returns.
8. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- Your refund will be issued to the original payment method.
- Refunds are generally processed within 7 business days.
- Your bank or payment provider may require additional time to post the funds to your account.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Store Name: Friymbex
Address: 2 Ahl Ave Trlr 24, Albany, NY 12205, United States
Phone: +1 (646) 838-0064
Email: support@friymbex.com
Business Hours: Our customer service hours are from 9:00 AM–5:00 PM (Monday - Saturday), Sunday Closed (GMT-05:00) EST