Shipping policy
Shipping & Delivery Policy
Effective Date: August 4, 2026
At Friymbex, we are committed to providing a smooth and reliable shopping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders, as well as your responsibilities as a customer.
1. Order Processing
We begin preparing your order as quickly as possible after it has been placed.
- Processing Time: Orders are generally processed within 1–2 business days, excluding weekends and public holidays.
- Business Hours: Orders placed outside our business hours or on non-business days will be processed on the next business day.
Once an order has entered our fulfillment process, we are unable to guarantee any modifications or cancellations.
2. Shipping Destination & Delivery Time
Shipping Area
We currently ship to addresses within the United States only.
Estimated Delivery Time
After your order has been shipped, most deliveries arrive within 3–5 business days, depending on the destination and carrier.
Please note that delivery estimates are not guaranteed. Unexpected events such as severe weather, carrier delays, high shipping volumes, or incorrect shipping information may affect delivery times.
3. Shipping Costs
| Shipping Method | Cost |
|---|---|
| Standard Shipping (Orders under $100.00) | $5.99 |
| Free Standard Shipping | Available on orders over $100.00 |
Your shipping cost will always be displayed during checkout before your order is confirmed.
4. Sales Tax
Sales tax is calculated according to the applicable laws and regulations of your shipping destination. Any applicable taxes will be shown during checkout before payment is completed.
5. Shipping Confirmation & Tracking
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for the carrier's tracking system to update after receiving your tracking number.
We work with trusted shipping partners to deliver your order as safely and efficiently as possible.
6. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before submitting your order.
- Friymbex is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.
- If an order is returned because of an address error, additional shipping charges may be required before the package can be reshipped.
- Requests to update a shipping address should be made immediately after placing an order. Once processing has begun, changes may not be possible.
7. Order Changes & Cancellations
If you need to cancel or modify your order, please contact us as soon as possible after placing your order.
Although we will do our best to assist, we cannot guarantee changes once an order has entered processing, been packed, or shipped.
For assistance, please contact us at support@friymbex.com.
8. Lost, Missing, or Damaged Shipments
Missing Packages
If your tracking information shows that your order has been delivered but you cannot locate it, we recommend checking with:
- Household members
- Neighbors
- Apartment or building management
- Your local shipping carrier
If the carrier confirms that the shipment has been lost, please contact us within 30 days of the shipment date so we can investigate and help resolve the issue.
Damaged Orders
If your package or product arrives damaged, please notify us within 48 hours of delivery.
To help us process your request quickly, please include:
- Your order number
- Clear photographs of the damaged product
- Photos of the shipping box and packaging
We will review your request and provide an appropriate resolution where applicable.
9. Legal Compliance
Friymbex complies with all applicable consumer protection, shipping, and e-commerce laws. Nothing in this policy limits any rights that customers may have under applicable federal or state law.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Store Name: Friymbex
Address: 2 Ahl Ave Trlr 24, Albany, NY 12205, United States
Phone: +1 (646) 838-0064
Email: support@friymbex.com
Business Hours: Our customer service hours are from 9:00 AM–5:00 PM (Monday - Saturday), Sunday Closed (GMT-05:00) EST